Field Notes
Red Flag ≠ Evidence
Why suspicious indicators should generate investigative questions—not predetermined conclusions.
Read Field Note →Independent education for claims professionals
Better questions lead to better investigations.
The Claims Field Guide is a practical resource for workers' compensation adjusters, SIU professionals, TPAs, and carrier teams who need to move from suspicion to defensible investigative strategy.
Start here
Built for the desk where decisions get made.
Not another vendor blog. The goal is simple: give claims professionals useful guidance they can apply to a live file, a referral decision, an investigative plan, or a difficult conversation.
Adjuster Toolkit
Practical tools for live claims
Referral checklists, planning worksheets, question frameworks, and report-review aids built for claims and SIU workflows.
View the toolkit →Scout Research
Research with operational context
Public-source research and industry analysis translated into what it may mean for investigations, claims, and SIU practice.
Explore research →“A good investigation does not begin with a service order. It begins with a clearly defined question the evidence needs to answer.”
Core resource areas
Investigation strategy without the sales pitch.
Surveillance & Activity Development
When surveillance is appropriate, how to improve timing and objectives, and how to avoid treating surveillance as a default response to suspicion.
AOE/COE & Compensability
Developing witnesses, sequencing interviews, preserving employer information, and building a fact pattern that helps claims professionals evaluate compensability.
SIU & Fraud Investigation
Separating indicators from evidence, framing investigative hypotheses, and developing documentation that can withstand scrutiny.
Recorded Statements & Interviews
Preparing for statements, identifying information gaps, developing follow-up questions, and recognizing when an interview should lead to additional investigation.
Publication
Beyond the Red Flags
A companion body of work focused on moving workers' compensation fraud investigations from initial suspicion toward objective, documented evidence.
Explore the project